Frequently Asked Questions
Q. Can get a ballpark figure of how much it will cost to clean my home?
A. Our estimator/team leader may be able to give you an accurate range that takes into account all the possibilities of cleaning your home. However, we can't tell you where the price for cleaning will fall in that range sight unseen. Because every home is unique, we base our pricing on factors like clutter, pets and even your lifestyle, which affect the way we clean, so impact the price. That's why we like to meet you at your home before giving you a price.
Q. What are your rates?
A. Our pricing is completely individualized. Our experience have helped us learn that every home is as unique as the people living there. We base our pricing on many factors, including the presence of pet hair, clutter and even your lifestyle. That is why we like to meet with you before quoting you a price. Please contact us for more information.
Q. Do you have packages?
A. No, we completely individualize our cleaning. We use a proven system to clean thoroughly, consistently and efficiently. For a list of items we generally clean during a visit, please visit Our Services Page. We also tailor our visit to your individual needs and your home's cleaning requirements. Please contact us for more information.
Q. Do you bring your own cleaning supplies, chemicals and equipment?
A. Yes, we bring everything we need to clean your home. You don't have to provide a thing.
Q. Do you clean homes just once, or do you have to clean long-term?
A. While most of our customers prefer a weekly cleaning on a regularly scheduled day, we also clean homes every other week or less frequently. Even special occasions.
Q. How many people will be in my home during each cleaning?
A. Typically, there will be one or two people in your home - a team leader and a team member. On rare occasions, there may be three people or one person. If your home is very small, one person may be able to complete the job quickly and thoroughly. We will work with you so you know how many people will be in your home. We respect that your home is private, and the trust you place in us by inviting us into your home.
Q. If I sign up for long-term service, will the same person be in my home each time?
A. We make every effort to ensure that one of the two team members who serves your home cleans during each visit. If a member of the team changes, our office staff contacts you beforehand to learn if you prefer someone other than your team cleans, or would rather change your scheduled day so your favorite team member can clean.
Q. What time will you be at my home?
A. If you would like us to be at your home at a specific time, we recommend that you sign up for service either at the beginning of the day or the end of the day. As we clean homes during the day, we often encounter things that delay our arrival at our next home, like traffic, or a customer who would like some additional help. For midday service, we give you a window of time for our arrival.
Call for FREE estimate: (705) 739-7235
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